Our Returns Policy
You may return most items sold by Neuro-IFRAH® Products within 30 days of delivery for a full refund, however the customer is responsible for return postage. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (except if you received a damaged, defective, or incorrect item).
Return/repair policy for orthotics/therapy aids
Please visit www.kinemedic.com for their return and repair policy
we can not issue refunds for the return of certain items, including:
How long will it take to
receive my refund?
If your order was originally paid for with a credit card or debit card, allow 2-3 weeks from the time your return is received for your account to be credited. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive.